Privacy Policy

1. Who we are

Data Controller: AIGCleaner team. If you have questions about this policy or our data practices, contact us at [email protected].

2. Personal data we collect

We collect only what we need to provide and improve the service:

• Text you provide (processed transiently to deliver results; original input is not stored after processing completes).
• Payment data (processed by our payment providers; we do not store full payment card details).
• Order data (e.g., order ID, processed character count, price paid, timestamps).
• Device and log data (e.g., device type, OS, browser, IP address, access time, pages visited).
• Communications you send us (e.g., feedback or support requests).
• Cookies and analytics data (see Section 7).

We do not knowingly collect sensitive personal data unless you voluntarily include it in your submitted content.

3. Purposes and legal bases (GDPR)

• Provide and maintain the service (Contract performance).
• Process payments (Contract performance and Legal obligation).
• Customer support and service communications (Contract performance/Legitimate interests).
• Security and fraud prevention (Legitimate interests).
• Analytics and product improvement (Consent where required; otherwise Legitimate interests).
• Compliance with law (Legal obligation).

4. How we share data

We do not sell your personal information. We may share limited data with service providers (e.g., payment processors, analytics vendors) under appropriate contracts and safeguards. We may disclose information where required by law or to protect our rights and users.

5. Microsoft Clarity

We use Microsoft Clarity for user experience analytics and issue diagnosis. Clarity may collect anonymized usage data, device/browser information, and partially masked IP addresses.

• Opt out: clarity.microsoft.com/opt-out
• Terms: clarity.microsoft.com/terms
• Privacy: privacy.microsoft.com/privacystatement

6. Retention

• Text you provide: deleted after processing completes.
• Order records: retained for up to 3 years for accounting and dispute handling.
• Payment records: retained per financial/legal requirements.
• Logs: retained up to 6 months.
• Analytics data: per Microsoft Clarity’s retention policy.

After the retention period, we delete or anonymize data.

7. Cookies and similar technologies

We use cookies and similar technologies to operate the site and improve the experience. Where required, we will seek your consent. You can control cookies via your browser settings; disabling cookies may impact some features.

8. International transfers

Your data may be processed outside your country, including outside the EEA/UK. Where we transfer personal data internationally, we use appropriate safeguards (such as Standard Contractual Clauses) as required by applicable law.

9. Security

We implement industry‑standard measures, including:

• Transport encryption (SSL/TLS).
• Processing in secure environments; no storage of original text after processing.
• Access controls and least‑privilege permissions.
• Security reviews and vulnerability scans.
• Incident response procedures.

No method of transmission or storage is 100% secure. We work to protect your data but cannot guarantee absolute security.

10. Your rights

GDPR/EEA/UK users have the right to:

• Access, rectify, erase your data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your supervisory authority.

California (CCPA/CPRA) users have the right to:

• Know the categories and specific pieces of personal information collected.
• Delete personal information (subject to exceptions).
• Correct inaccurate personal information.
• Opt out of sale or sharing of personal information (we do not sell personal information).
• Limit the use of sensitive personal information (we do not use sensitive personal information for inferring characteristics).
• No discrimination for exercising your rights.

To exercise your rights, contact us at [email protected]. We will respond within a reasonable time and as required by law.

11. Children’s privacy

Our services are not intended for children under 13. If you are under 13 (US) or under the age of digital consent in your country (typically 16 in the EEA), do not use our services. If we learn that we have collected personal information from a child, we will delete it.

12. Third‑party links

Our site may link to third‑party websites or services. Their privacy practices are governed by their own policies. We are not responsible for their content or practices.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. For material changes, we may notify you by additional means.

14. Contact

• Email: [email protected]
• We aim to respond within 30 days.